Jira Service Management

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After we receive your report, we will investigate the issue and get back to you if we need additional information.","callToAction":"Bugs: Mobile Application","introHtml":"Bugs, issues, or apparent malfunctions in the Zite Manager mobile application, including completing and submitting forms, tasks and notifications, site and region information, and user access.","icon":10537,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[13],"key":""},{"id":"64","name":"Bugs: Web Application and Data","descriptionHtml":"Use this form to report bugs you encounter when using the Zite Manager web Application. Please be as detailed as possible and provide as much relevant information as you can to help us understand the issue. After we receive your report, we will investigate the issue and get back to you if we need additional information.","callToAction":"Bugs: Web Application and Data","introHtml":"Bugs, issues, or apparent malfunctions with the main web application and data outputs of Zite Manager, including application dashboards, forms and workflows, users and user permissions, sites and regions, reports, and tasks, notifcations, and filters.","icon":10545,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[13],"key":""},{"id":"67","name":"General Questions","descriptionHtml":"Feel free to ask us anything if you are confused on what to do or how to complete a task! Just let us know what your question is in as much detail as possible.","callToAction":"General Questions","introHtml":"General questions on getting started with Zite Manager, working with the application, and how to make the most of your project space.","icon":10540,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[15],"key":""},{"id":"59","name":"Issue: Zite Manager Website and Dashboards","descriptionHtml":"Use this form to report bugs you encounter with Zite Manager website, public and external dashboards, excel or IM outputs, and other products linked to Zite Manager. Please be as detailed as possible and provide as much relevant information as you can to help us understand the issue. After we receive your report, we will investigate the issue and get back to you if we need additional information.","callToAction":"Issue: Zite Manager Website and Dashboards","introHtml":"Issues with the Zite Manager website, public and external dashboards, excel or IM outputs, and other products linked to Zite Manager.","icon":10512,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[13],"key":""},{"id":"46","name":"Managing and Configuring Existing Projects","descriptionHtml":"Please use this form to submit requests to change project settings, such as forms, workflows, user permissions, and reports. Keep in mind that any changes do not affect submissions that have already been made and only take effect after they are changed. If you need to make changes to past submissions, you can request this if needed.","callToAction":"Managing and Configuring Existing Projects","introHtml":"Managing, changing, and configuring an existing project, including forms, workflows, sites, regions, users, and reports.","icon":10503,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[12],"key":""},{"id":"49","name":"Setting up a New Project","descriptionHtml":"Please describe what kind of project you would like to try and set up in Zite Manager. Following the request a call will be scheduled with a focal to understand the work and what might be required for it to be implemented in Zite Manager. Please share any existing Kobo forms for the process if they exist.","callToAction":"Setting up a New Project","introHtml":"Setting up a new project in Zite Manager","icon":10511,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[12],"key":""},{"id":"68","name":"Suggestions and Improvements","descriptionHtml":"Feel free to ask us anything if you are confused on what to do or how to complete a task! Just let us know what your question is in as much detail as possible.","callToAction":"Suggestions and Improvements","introHtml":"Any suggestions and improvements for the application that could be considered by the management team for future feature developments.","icon":10491,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"66","name":"System Incident: Crashes or Failed Loads","descriptionHtml":"Use this form to report system incidents, such as frequent crashes or failures to load. Please be as detailed as possible and provide as much relevant information as you can to help us understand the issue. After we receive your report, we will investigate the issue and get back to you if we need additional information.","callToAction":"System Incident: Crashes or Failed Loads","introHtml":"System incidents, including inability to access specific pages, potential inaccuracies in data, unexplained changes to project settings or other configurations.","icon":10521,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"50","name":"Training or Live Q&A","descriptionHtml":"You can request a training or question & answers session with a technical focal to help you understand something. If online training or documentation resources already exist you will be directed there first.","callToAction":"Training or Live Q&A","introHtml":"Requests for training and/or live question and answer sessions.","icon":10466,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12],"key":""},{"id":"47","name":"Zite Manager Website and Dashboard Changes","descriptionHtml":"Please fill out this form to request changes to the Zite Manager website or dashboards. Please give the URL of the webpage that you want to change. Generally it is assumed you will be requesting updates to your country page. Please include donor logos if you want these to be changed as well.","callToAction":"Zite Manager Website and Dashboard Changes","introHtml":"Changes to project or country information on the Zite Manager website. Setting up or modifying external dashboards and other visualizations that make use of Zite Manager data.","icon":10487,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[12],"key":""},{"id":"43","name":"Adding or Changing User Permissions","descriptionHtml":"Please fill out template if you are requesting help with creating multiple users. For adjusting individual user role, username and desired role/area of responsibility is needed.","callToAction":"Adding or Changing User Permissions","introHtml":"Requests to add, edit, delete, or change users and user permissions","icon":10499,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"45","name":"Changing Forms (All other changes)","descriptionHtml":"Form changes need to be specific / clear requests for changes. Please include where or what part of the form a question should be added, what questions/options you want added in the exact text, the type of question to be added, and whether any additional changes are desired.\nFunctionality changes (relevant logic, calculations, etc.) can be desired generally but please be as specific as possible.","callToAction":"Changing Forms (All other changes)","introHtml":"Requests to change or edit forms.","icon":10525,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"44","name":"Changing Forms (Referral Standards)","descriptionHtml":"All changes to referral standards should be submitted through the referral standards sheet that was created during the roll out of the CFM. Please highlight all changes so we can easily action this request.","callToAction":"Changing Forms (Referral Standards)","introHtml":"Requests to change or edit forms and referral standards.","icon":10524,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"51","name":"Edit Case Data in Bulk","descriptionHtml":"All requests for bulk editing of cases/submissions must be submitted as per template. If you are unable to structure the request according to the template please described specifically what you are trying to change, we cannot always promise support in these cases.","callToAction":"Edit Case Data in Bulk","introHtml":"Requests to edit Zite Manager case data in bulk","icon":10479,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"34","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"52","name":"Excel Reports and Referral Sheets","descriptionHtml":"Please include what data should be included in the report (each field/column) and what the report is intended to be used for (whether internal purposes, for the partner to have access, etc.). Please specify how the data is supposed to be filtered (whether they should have access to everything or only data that matches certain criteria).\nChanges, breakages, or new referral sheets can also be submitted through this option.","callToAction":"Excel Reports and Referral Sheets","introHtml":"Requests and questions about excel reports and referral sheets.","icon":10546,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"53","name":"External Dashboards and PowerBI","descriptionHtml":"Please specify what changes you want to make. Changes and additions to dashboards must be considered with respect to how complicated the request is and whether it is possible given constraints related to space and availability of relevant data to add an analysis.\nFor breakages or to report if analysis is thought to be incorrect, you can select this option.","callToAction":"External Dashboards and PowerBI","introHtml":"Requests to edit, change, or create external and PowerBI dashboards.","icon":10490,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"71","name":"Finding & Editing sites","descriptionHtml":"Please give the Site ID of the site you are trying to find or edit. Please include the information you are trying to edit.","callToAction":"Finding & Editing sites","introHtml":"","icon":10486,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"69","name":"Forms Changes & Problems","descriptionHtml":"Please be specific and include what question you are referring to or what the problem is in as much detail as possible in order for us to help you. Feel free to include screenshot as part of your report.","callToAction":"Forms Changes & Problems","introHtml":"","icon":10523,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"56","name":"General Question on Community Feedback Mechanisms (CFM)","descriptionHtml":"Feel free to ask us anything if you are confused on what to do or how to complete a task! Just let us know what your question is in as much detail as possible.","callToAction":"General Question on Community Feedback Mechanisms (CFM)","introHtml":"","icon":10522,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"48","name":"Import Data in Bulk","descriptionHtml":"All requests for bulk import of cases/submissions must be submitted as per a template. If you are unable to structure the request and create template, you can ask for support but these requests take longer.\nPlease note as well that significant problems can arise if you import the wrong data. The risks for improper import of data rests with requester and cannot immediately be undone but we will still report.","callToAction":"Import Data in Bulk","introHtml":"Requests to import bulk data into Zite Manager","icon":10510,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"55","name":"Log-in, User Roles, and Permissions","descriptionHtml":"Please include detail about the affected username & relevant permission. Screenshots are helpful & please include any relevant error messages.","callToAction":"Log-in, User Roles, and Permissions","introHtml":"Bugs or issues with logging in, user roles, and permissions","icon":10550,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"74","name":"Mobile Application","descriptionHtml":"Let us know your questions and suggestions for the mobile application. Please be as specific as possible!","callToAction":"Mobile Application","introHtml":"","icon":10471,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"65","name":"Opening and Submitting Forms","descriptionHtml":"Please include the name of the form that you are trying to submit and whether any fields are appearing unvalidated.","callToAction":"Opening and Submitting Forms","introHtml":"Bugs or issues with opening and/or submitting forms","icon":10547,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"60","name":"Public Dashboard & IM Outputs","descriptionHtml":"Please note this refers to the dashboards and interfaces in the online webapplication and not the dashboard found on country pagers or IM outputs.","callToAction":"Public Dashboard & IM Outputs","introHtml":"Bugs or issues with the public website, external dashboards, and IM outputs","icon":10467,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"62","name":"Reporting","descriptionHtml":"This refers to Reports created in Zite Manager. Please specify the report number and the problem with the report.","callToAction":"Reporting","introHtml":"Bugs or issues with reports and/or the reporting function","icon":10482,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"72","name":"Reports & Referral Sheets","descriptionHtml":"Please include details about what referral sheets you are referring to and what you want to be changed or added. Please include as many details as possible and attach the report if possible.","callToAction":"Reports & Referral Sheets","introHtml":"","icon":10546,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"70","name":"Reviewing, Editing, and Responding to Submissions","descriptionHtml":"","callToAction":"Reviewing, Editing, and Responding to Submissions","introHtml":"","icon":10532,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"37","name":"Site, Sub-site, and Region Changes","descriptionHtml":"In order to create or change sub-sites, please refer to sites & regions by their region and site IDs. These are located in the site exports and in the region section of the settings. All requests should be submitted according to template if it is for multiple (more than one) site.","callToAction":"Site, Sub-site, and Region Changes","introHtml":"Requests to add, edit, delete, or change sites, sub-sites, or regions.","icon":10486,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"57","name":"Sites, Regions, and Subsites","descriptionHtml":"","callToAction":"Sites, Regions, and Subsites","introHtml":"Bugs or issues with sites, regions, and subsites","icon":10486,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"63","name":"Tasks, Notifications, and Filters","descriptionHtml":"Please be specific as possible and provide as many details as you can. Screenshots are helpful.","callToAction":"Tasks, Notifications, and Filters","introHtml":"Bugs or issues with the tasks, notifications, and filters","icon":10522,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"73","name":"Website Dashboards & IM Outputs","descriptionHtml":"Please specify any changes or support you want with the online dashboards or IM outputs.","callToAction":"Website Dashboards & IM Outputs","introHtml":"","icon":10490,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"58","name":"Workflows and Forms","descriptionHtml":"Please report what form or workflow isn't working with as much detail as possible.","callToAction":"Workflows and Forms","introHtml":"Bugs or issues with workflows or forms","icon":10477,"iconUrl":"https://zite.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Bugs and Incidents"},{"id":12,"name":"Request for Support"},{"id":15,"name":"Questions and Suggestions"}],"orderMapping":{"13":[64,61,59,66],"12":[49,46,47,50],"15":[67,68]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjA0NWJlNi0yOGY1LTRmMDYtODkzNy1jYTA1MjQzMzk2NmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NTY5MzMsIm5iZiI6MTc0Mzc1NTczM30.0hpFW-A1lPgmwpXk_vxuNRWV_KLhFIMRoE4i-hNAW9Q","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"ef045be6-28f5-4f06-8937-ca052433966f","tokenDurationInMins":20}},"reqCreate":{"id":64,"projectId":10007,"form":{"name":"Bugs: Web Application and Data","descriptionHtml":"Use this form to report bugs you encounter when using the Zite Manager web Application. 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